Return & Refund Policy

We appreciate your business and we want you to love your purchase. That's why we take your satisfaction very seriously. If you have any problems with your order, we will do our best to fix them.

Item Not Delivered:

Delivery on the way:

1. Parcel seized by customs: Sometimes customs may hold your parcel for inspection. It is your responsibility to clear customs. So, you should contact the customs office to get your parcel if it has been seized. Please let us know if you need any documents to clear customs (such as invoice). We are here to help.

2. Status of shipment stalled for a long time: Sometimes the shipment may take longer than expected due to various reasons. If the status of your parcel does not change for a long time, we suggest you contact your local DHL to check it for you. At the same time, we will ask our shipping agent to find out what happened to your parcel. You can stay in touch with us until the parcel is delivered successfully. We appreciate your patience.

Unsuccessful delivery

1. If the parcel is not delivered because you provided a wrong address or made a mistake, we are sorry but we are not liable for any loss. Please double check your address before placing an order.

2. If the parcel is sent to a wrong address because of our mistake, we apologize for the inconvenience and we will either resend the parcel to you or give you a full refund.

3. If the parcel is lost by the shipping company, please contact them for more details. We hope they can find your parcel soon.

Customer Refuse The Package

You can refuse the package if you change your mind or don't want it anymore. We will refund your money when we receive the package.

Note: Keep the package in its original condition. We won't refund if the product is used, washed or damaged.

Shipping Damaged Items

We are proud of our products and we pack them carefully, but we can't control the shipment. In some rare cases, the item you receive may be damaged during transportation. So you should check the item carefully when you receive it. If this unfortunate thing happens, please send us a photo or video and contact us at service@allnicewigs.com. We will do our best to make it up to you.

Item Not As Described

We want you to be happy with your purchase, so we encourage you to check the item carefully once it is delivered to your house. If you are not satisfied with the item, please contact us within 15 days. If the size, style, color doesn't match your needs, we will gladly accept your return or exchange. However, we don't accept returns for used hair or for items that are as described. Also, if you simply change your mind and want a refund, please contact us within 15 days after you receive it, and we will charge you up to 10% restocking fee. (this will be deducted from your refund)

Please note: The refund does not include the extra express/standard shipping fee that you paid to the shipping company, please understand.

To make up for your loss: Your next order will get extra discounts and gifts.

Unauthorized Transactions

If you find out that someone placed an order from your card or your account without your permission, please let us know within 7 days after the order was placed. We don't accept unauthorized transaction refund requests after 7 days.

No Reason Return And Refund:

If you want to return an item for exchange without any quality problem within 30 days after you receive it, please send an email to this email address with your order number and return request: service@allnicewigs.com. We will give you the return address. But you will have to pay for the shipping fee yourself. Return/refund for quality problem Please send us an email with your order number and quality problem if the item you received has any quality issue. For example: wrong color, wrong size, wrong style, and so on. It would be helpful if you attach a picture of the packing box with the shipping information and a picture of the item you received in the email. We will check your email and offer you some solutions.

Kindly reminder:

1. If you want to return it, please keep the item in its original condition, factory condition, as we only sell new and high-quality products. Please make sure the wig is intact and the lace has not been cut. We can't accept returns for items that have been used or washed.

2. Please check your items as soon as you receive them, and email us within 15 days if you have any issues.

What does "returned in the original condition" mean?

This means the hair extensions have:

✓ Hair has not been washed, conditioned, installed, colored, bleached or worn.

✓ Wig has not been washed, conditioned, installed, colored, bleached or worn

✓ Ties have not been cut and the hang tag is attached.

Should I contact you before returning my parcel?

Yes, sweetie, we need to add some notes to your order before you send it back, so please don't return the parcel without contacting us first. For any returns, you need to contact our customer service department to get a Confirmation#. And you need to let us know after you ship the item out and provide us with a tracking number. Once we receive and check your returned package, we will process your refund and apply it to your original payment account. You are responsible for the return shipping cost.

Once you get the Confirmation, you can return the item(s) for a refund. Please include your email address, order# and Confirmation# from our customer service.

Order Cancelling: We can cancel the order for you if you let us know in time after your purchase.

1. If you contact us within 24 hours after your payment is done, we will charge you 10% of the order total as a transaction fee.

2. If you contact us after 24 hours, we will charge you 15% of the order total as a transaction and handling fee.

3. We can't cancel orders once the parcel is shipped out or we have already started to customize the hair extension for you.

4. If you pay with PayPal echeck, it takes 5-7 days for PayPal to clear the payment. During this time, if you want to get a refund, we will charge you 5% of the order total as a handling fee. Allnicewigs,com reserves the right to explain this policy.

Note: If you need to repair, exchange or cancel your order, please contact us first by email: service@allnicewigs.com. We won't accept any hair extension that is returned without our permission, and we won't be responsible for any loss caused by customers.